Privacy Policy

1. Introduction

REBILITY PTY LTD (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

• What types of personal information we collect and hold.
• How and when we collect, use, disclose, and store personal information.
• The purposes for which we collect, use, and disclose personal information.
• How you can access and correct your personal information.
• How you can make a complaint about privacy-related issues.

We may update this Privacy Policy from time to time, and the latest version will be published on our website.

For any privacy-related inquiries, please contact us at contactus@rebility.au.

2. What is Personal Information?

“Personal Information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

For the purposes of this Privacy Policy, REBILITY PTY LTD does not collect sensitive information such as health records, criminal history, or financial details.

3. What Personal Information Do We Collect?

The personal information we collect includes:

• Name
• Email address
• Phone number

We do not collect sensitive information, financial details, or referral details at this stage.

4. How Do We Collect Your Personal Information?

We collect personal information through the following methods:

• When you fill out the contact form on our Website.
• When you communicate with us via email, phone, or other means.
• Through Google Analytics, which collects anonymous data about website visits (e.g., browser type, IP address, pages visited).

We do not collect personal information from third parties, nor do we purchase or share data from external sources.

5. Why Do We Collect Your Personal Information?

We collect and use personal information for the following purposes:

• To respond to inquiries submitted through our contact form.
• To improve our website’s performance using analytics data.
• To send marketing communications (only if you have opted in).

You may opt out of marketing communications at any time by using the unsubscribe feature in emails or by contacting us at contactus@rebility.au.

6. How We Store and Protect Your Personal Information

We take reasonable precautions to safeguard personal information from unauthorized access, misuse, or loss. Personal data is:

• Stored in our secure Google Workspace with industry-standard encryption and security controls.
• Forwarded via email to our business email system.

Security measures include:

• Access controls and authentication for our business email and storage systems.
• Encryption of data stored in Google Workspace.
• Regular security reviews and updates.

We do not store personal information in hard copy format or share it with external cloud providers beyond Google Workspace.

7. Who Do We Disclose Your Personal Information To?

We do not sell, rent, or trade your personal information. However, we may disclose personal data:

• To trusted third-party service providers such as Google (for analytics and data storage).
• Where required by law or regulatory authorities (e.g., if requested by law enforcement agencies).

All third parties handling personal data on our behalf must comply with strict confidentiality and security requirements.

8. Your Rights and Choices

8.1 Accessing and Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections if your information is inaccurate or outdated.

To make a request, please email contactus@rebility.au. We will respond within 30 days.

8.2 Requesting Deletion of Your Data

You can request that we delete your personal information, subject to legal or regulatory obligations requiring us to retain certain data.

9. Cookies and Tracking Technologies

We use Google Analytics to collect non-personal information about Website usage, including:

• Pages visited
• Time spent on pages
• Browser type and device information

Cookies are used to improve user experience, but they do not store personal data. You can disable cookies in your browser settings if you prefer.

10. Complaints and Contact Information

If you believe that we have breached the Australian Privacy Principles, you can submit a complaint by contacting us at:

📧 Email: contactus@rebility.au
📍 Address: 5 George Street, North Strathfield, NSW 2137

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Privacy Policy

This Privacy Policy was last updated on 13 February 2025. We may revise this policy from time to time, and the latest version will always be available on our Website.